Shipping, Returns and Exchange
SHIPPING
Orders ship from our fulfillment center within 1–3 business days of payment. Transit time depends on the method you choose at checkout:
- Standard shipping: 2–5 business days after dispatch
- Expedited shipping: 2–3 business days after dispatch
Free shipping ships standard. Transit times start when the package leaves our warehouse, not when you place the order, and vary by destination. You’ll get a confirmation email with tracking as soon as your package ships.
RETURNS
Free returns on new, unworn merchandise in its original condition, requested within 14 days of delivery.
To start a return, log in to your account at account.communalmfg.com with the email you used to order and request a return. Tell us the reason. If approved, we’ll email you a prepaid return label.
Your return label is valid for 30 days from the date it’s emailed. If the carrier hasn’t scanned the package within 30 days, the return expires and the order becomes final sale. Requests made after the 14-day window can’t be accepted.
Your refund is issued once the carrier confirms delivery to our warehouse. Because the return label is free, the original shipping charge isn’t refunded. We’ll email you when the refund is initiated; it can take 10–15 days to appear on your statement. Items that arrive worn, washed, or damaged may be refused or refunded at a reduced amount.
EXCHANGES
Free exchanges on new, unworn merchandise, requested within 14 days of delivery.
Request an exchange the same way as a return — log in, request a return, and in the note tell us you want an exchange and which size or color you’d like. If approved, we’ll email you a prepaid return label.
Your replacement ships as soon as the carrier scans your return package — you don’t have to wait for it to reach us. The same 30-day label window applies: if the carrier hasn’t scanned your return within 30 days, the exchange expires and the order becomes final sale.
If the item you want is sold out, or the original was bought at a discount, we’ll offer a store credit or refund instead.
Questions about an order or a return: help@communalmfg.com.